Recently I had Gmail Queued issue with my Gmail App for Android when sending out emails with attachment especially the PDF files. Though I was connected with hi-speed internet I was not able to send an email and most of the time it gets stuck in the outbox folder with Queued error message.
The email would get stuck in the Outbox for hours, and later it would change the status to “Failed”. Though my Outbox folder was completely empty, and there were no emails, it would still show as in the Queue error message.
I went ahead and tried some troubleshooting steps to fix the Gmail Queued error message and hence sharing below the same. I believe this will somehow help you in resolving if you ever encountered it again.
What does Queued mean in Gmail?
The queued means Gmail is unable to send the outbox mail immediately, however, it’s queued and will be attempted to send out later. There might be multiple reasons why it’s queued in Gmail. However, I’ve listed down a couple of come reason for being queued:
- Mailbox might be hitting the threshold limit — every online application has a limitation so do the Gmail or Google mail. It can number of emails sent in a short span of time, the amount of data/file size, too many outgoing emails, it may be any limit that we can think of.
- The intermittent issue to connect Gmail servers — yes, this can happen. Since the issue is mostly with the Gmail app, there can be tonnes of network-related issues between the app and server.
- Running out of storage space in mobile — Sending an email means occupying the storage space in the Gmail app. Hence, if you’re running out of space in your device, there are chances that the Gmail app is unable to adjust the additional data size and looking up for little extra storage space to send out an email. Until then it’s queued the outgoing email.
Before you start off make sure:
First and foremost thing that you need to make sure that only Gmail App is having an issue. And you’re able to send the emails with attachment via the Gmail Inbox web interface. This will help in assessing whether Gmail is down or not.
In-case, if you face the same issue on the web as well then these tips won’t resolve the issue as this could be an issue from the Gmail side.
- You’re running on the latest version of Gmail app and downloaded from Play Store only
- You’re not sending the attachment over the Gmail send_limit of 50MB file size
- Have a stable network connection to your phone; either WiFi or mobile data
These pre-requisites actually help in initial troubleshooting and making sure that we aren’t missing anything important from our end as part of the configuration.
Clear App’s cache and data from settings
You can simply clear the Gmail app cache and stored data from Phone Settings. Make sure that you’ve completely closed the Gmail app from the task manager.
- Open Phone Settings
- Select Application Manager
- Swipe to “All” apps
- Choose Gmail from available apps
- Hit Clear cache and data button
This will delete all the temporary cached files on the Android phone.
Try to enable and disable Gmail Sync temporarily
You should try enabling and disabling the Sync within your Android phone to make sure that functionality is working fine.
- Go to Settings option
- Select Accounts
- Choose Google Account
- Select the Email Account
- Uncheck Gmail and restart your phone
- After reboot, again enable the Checkbox
Try this multiple times in brief intervals in order to have hard sync in the Gmail app.
Remove Gmail Account and setup again
This is quite a cumbersome process. You need to completely remove the Google Account login from your phone and then log in again.
- Go to Settings
- Select Accounts options from the menu
- Choose Google Account from the list and
- Select the Email Account within
- Tap to Remove association completely for a while
- Clear cache and data from the Gmail app
- Reboot your phone and
- Reconfigure the Gmail Account in your phone
This will help in downloading the emails and set up again from scratch.
Decrease the days to sync option
Generally, whenever you configure the phone with Gmail, it only retrieves the emails for a few days. As and when you start using the Gmail App, it syncs with old emails as well. However, this will increase the cache and storage size for the app.
Hence, it’s a good idea to limit the sync to a maximum of 30 days. If there are any emails that are over 3days period, the Gmail app will automatically purge from the storage.
- Open Gmail App
- Go to Settings
- Select your account
- Tap on Days to sync
- Try limiting it to 30 days or even less
Clear the storage and cache once you change the settings so that data will be resynced.
Make sure to keep background data enabled
By default, the background data is enabled. However, if you mistakenly disabled the background data, then keep the option enabled.
- Go to Phone Settings
- Tap to Data Usage option
- Scroll down to “Gmail” App
- Make sure Restrict background data is not selected
Having said that, make sure you’re connected to a stable network, and there is no intermittent data network issue with your ISP or WiFi.
Do you have enough Storage Space?
One of the possibility to queue the email in the outbox is not having enough disk space on your mobile phone. Make sure to declutter all the useless files by deleting them and make enough room for new emails to send out.
Sending out an email will actually store the data in Gmail app storage, hence it’s necessary to have space in mobile to accommodate any incoming or outgoing emails.
What worked for you in resolving Gmail Queued?
When I removed my Gmail account from the Android phone and later reconfigured – it worked perfectly! I checked the Outbox folder to see if the mail with attachment still lying in the folder, but later found the mail got through the mailbox and available in the Sent folder.
If your issue with Gmail Queued error got solved, then please feel free to share how you were able to overcome the error.
If the issue still hasn’t fixed, then you can consider sign up a Hotmail account for free and start sending emails without any issues.
Also, there have been few reported issues of ‘Google servers are temporarily overloaded‘.
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For me it was the fact that I use Gmail app also for non Gmail account. My password was changed, but since Gmail app didn’t say anything about this, I forgot to update the password in server settings.
Thank you so much for this info! Once I cleared storage space in my phone, that queued email went right out into sent.
The issue was addressed in Quora. In gMail go to the Outbox. With your finger pull down to refresh it. Low memory will cause it, but that for me has enabled it to be sent.
In my case it was like Gmail was blocked in the Wifi network through which i was sending mail. When i connected to my mobile network it immeditely went through.. better to think about this option also in similar situation