Reliance Industries came up with a bang in the telecom sector giving a sheer setback to its peers. The offers, plans and freebies offered by the Jio can get you Goosebumps. After its so-called Beta testing phase and preview phase the Jio is now in stores as commercial launch. It offers Voice over LTE (VoLTE), high-speed data and other quality services, there are many issues with calls, call quality, call drop and network stability.
If you have bought a Jio SIM and if it is not working or you are facing any technical glitch then here are some tips and fix for the problem.
Issue 1. If SIM Recognised and Network Available
If Jio SIM is recognised and the network is also available but data is not working then just simply open the MyJio App and click on first option i.e manage Jio Account and simply click skip sign-in. You can access the data unlimited data.
Issue 2. If SIM is Not Recognised
Check for Activation
Make sure your SIM is activated. After you have bought the SIM, you will first receive the SMS of document verification on your alternative number followed by another SMS regarding Tela-Verification within a couple of hours or days. Ones its done you can insert the SIM in your mobile and enjoy the services. You can contact the Jio or Reliance for customer support.
You can call Jio – 1800-88-99999 (Other Operators)
For Jio SIM users – 199 (From Jio SIM)
Reliance Digital – 1800-103-1044
Check the Device Compatibility
Make sure the device is 4G enabled and supports Band 40 (For some states Band 3 and Band 5) for which Jio offers its internet. If your device doesn’t support the Band owned by Reliance in your state then 4G will not work in your device. Also remember to use SIM Slot 1 for Jio SIM to catch the network.
For more Information on Bands: 4G Moblie SIM Providers and 4G LTE Circles In India
Issue 3. If SIM Recognised but No Network
Set Jio SIM as Default for Mobile Data
If your Jio SIM is not showing any signals then you need to first set Jio Digital as your default SIM for internet mobile data. To do so simply open settings and look for option called SIM Cards or SIM Management or Edit SIM etc. Here under mobile data/internet select Jio network (set preffered network as LTE/4G). You will see a full Jio signal.
Set Network as LTE/4G
If you have already tele-verified your SIM and yet not getting the SIM working then check whether you have set the mobile network as LTE or 4G. To do so –
- Open Android Settings
- Under Wireless and Network, tap on More
- Select Mobile Networks/Cellular Networks
- Select your SIM card. ( For dual SIM devices)
- Then check for option called Network Mode or Preferred network type and click it.
- You will find three options called GSM only, WCDMA only and 4G/LTE.
- Now select option of LTE or 4G
- Restart your Phone.
You will see your SIM working.
Set APN for Jio SIM
If APN is not automatically set then manually change the setting and set a Jio APN. Settings > Mobile Networks > Access Point Names.
Watch Video for more information on APN settings
You can also manually select the network operator by going to Settings > Mobile Networks > Network Operators.
Issue 4. If SIM is Working but Calls Not Working
Make sure your devices support voice over LTE. If it does then just download the JioJoin App from Google Play Store, log in with your Id and password and make calls over voice. This will surely fix the problem.
Here is also a video guide with some extra tips –
Conclusion: Check the SIM card for other devices. If after doing everything it doesn’t work for your smartphone then there are some software or hardware incompatibility in your phone.
For any assistance please comment below. You can also Join the Jio Community on Google Plus.