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139 Responses

  1. GAMEHOY.COM says:

    wow. i can apply HDR graphics but my device doesn’t support it but this app really helped me to do that. and i don’t face lag issues in pubg game. Thanks for this app

  2. amosh limbu says:

    pubg worked smooth in my tencent emu but after the vikendi update the game beguin to lag very much…I found that when I turn on my voice chat than the game lags and when I turn off my voice chat the game is super fast with no lag the game doesn’t lag even I am running photoshop and youtube in the basck ground what I am facing …Can just turning on my voice make the game so laggy .

  3. vijayakanth says:

    failed to start the emulated. failed to start the engine error code:3

    • Nikhil says:

      reinstall the emulator

      • Klement says:

        I have tried reinstalling and pasted this code to cmd but didn’t worked. Same error code 5 again.

        • Nikhil says:

          Is your Windows version pirated? If so you need to make is genuine. This can fix the issue

        • Biplob Roy says:

          Turn windows defender of and start the emulator

          • Nikhil says:

            Thanks for tip 🙂

  4. Subham says:

    i installed tencent buddy and then it started downloading the engine and after that nothing is downloading or there is no install button . I tried to install it in my friend’s pc there is started download automatically but in my case there is no download showing ..plz help

    • Nikhil says:

      Which PC are you using and what issue are you facing specifically

    • Rafa says:

      same as like me, anyone can help please? >.<

  5. Murtaza says:

    I installed tencent buddy and it downloaded the engine correctly but after that I waited too long for pubg to download it never does, I mean “wait for download” this appears and nothing is being download. Even though I waited for perhaps more than an hour but it wouldn’t download anything yet!

    • Nikhil says:

      It may take more time to download the files because the file is worth more than 1.5 GB

  6. Black says:

    Noticing that from few days when sometimes I start the emulator it dont load up exactly or dont show me games which I owned or suggested, oops network error occured while I have good internet connection.

  7. Arjan Lamichhane says:

    After loading the screen is empty..Can you help me fix it?

  8. Sapaa Mapaa says:

    google play games not working in tencent gaming buddy!!!

    • Nikhil says:

      I don’t know whether you can install the Google Play games on the TGB

  9. berq says:

    thank u mate. ı check all the turkısh youtubers forums but whenever ı followed u totaly ıt worked out about error code 1 fıxıng. thanx…

  10. iamtzk says:

    Hello, I am having a TGB installation error as ” Decompression failed ” .. Please tell me how to get rid of this error, as its not mentioned in the above described procedures….

    I am having windows 7
    Thanks in advance..

    • Nikhil says:

      It’s a system issue. Contact support.

  11. 123456???? says:

    I can’t find the game settings.

    • Nikhil says:

      They are available in emulator

  12. vikram says:

    whenever i enter a vehicle, thn it takes 10-30 seconds to run vehicle. same happens when i leave vehicle, my character does not move for nearly 10-30 seconds using wasd keys.. and when fast forward my character using shift+w keys it does not stops even if i have released both keys..

    • Nikhil says:

      Maybe due to a system incompatible.

  13. yosernol says:

    The games reaches 100% but won’t install

    what i do please

    • Nikhil says:

      Device Specifications

  14. yash says:

    sir when i start pubg it does shows everything properly i shows everything black and white and pubg closes when last loading after account selecting is complete

  15. Aswinbalachandran says:

    my tgb emulator prombleam i can not run jumping

    • Nikhil says:

      You can change Control Settings from Emulator.

  16. Hady says:

    Hi Nikhil,

    I installed tencent gaming before and it was fine, then I have removed it from control panel, then now I’m trying to install again when I press start there is no action happen, just the setup aborted .. how to solve this ?

    • Nikhil says:

      This is System Specific Problem, not PUBG Installation Error.

      Sol 1. Run the file as Administrator. Choose the File, Run as Administrator and install the App.

      Sol 2.

      1. Navigate to C:\Users\[Username]\AppData\Local.
      2. Right click on the Temp folder. Choose Properties.
      3. Click the Security tab and click Advanced.
      4. On the Permissions tab, you should see permissions that are there. 3 permissions below you will see: ‘SYSTEM‘ ‘Administrators‘ ‘Your Username‘ all three with Full control which applies to ‘This folder, subfolders and files”. All 3 permissions should be inherited from the C:\Users\[Username]\ folder. If you don’t have the ‘Include inheritable permissions from this object’s parent’ option ticked, click on Change Permissions….
      5. Tick the box next to ‘Include inheritable permissions from this object’s parent’. Then click Apply and OK buttons. Click Continue if there are any problems, then remove the permissions that aren’t inherited.

      After you follow steps above, you should have the permissions to write to the directory and you won’t get those error messages any more.

  17. Jangila Boro says:

    it shows “update your graphic driver” What shall i do?

    • Nikhil says:

      I have updated the post with the solution. Do check

  18. Anonymous says:

    hello it says dowload failedbecause the resources could not be found what can i do to fix it please help me

    • Nikhil says:

      This is is a temporary issue will be fixed by Tencent Soon.

    • haryana says:

      i also have the same problem

      • Nikhil says:

        You need to again download TGB from official sit

  19. ashwinjt says:

    I got an error saying that ‘download failed because of no resources’ once i open the game..
    Any fix for this??

    • Nikhil says:

      This is is a temporary issue will be fixed by Tencent Soon.

  20. Arjun says:

    Hello bhai please help, i have installed pubg emulator after a long time now and i installed from its official website but it doesn’t open and says “download failed because the resources could not be found”. Also I upgrade the emulator after it says upgrade , it also shows upgraded successfully but when i try to open it says emulator needs to be updated. These both are the issues i’m facing and can’t play this game anymore because of it. Pleaseee helpp!

    • Nikhil says:

      This is is a temporary issue will be fixed by Tencent Soon.

  21. Rohan says:

    Whenever I am downloading it says download failed because the resources could not be found?

    • Nikhil says:

      This is is a temporary issue will be fixed by Tencent Soon.

  22. Pranvendra says:

    Everytime I start pubg , It says TGB needs to be. Updated to latest version and as soon as I click update pubg stops and it updates nothing. And there is no option other than that

    • Nikhil says:

      You can find the location of the Temp folder in the diagnosis option of the TGB. At the bottom of the diagnosis box, you will see the path. Open the Temp Folder and Delete the temporary file/s. Relaunch the TGB to check if the issue is solved.

  23. Sourav says:

    My TGB shows that cannot open 2 version together….
    I’ve reinstalled it but still shows same error.

    • Nikhil says:

      You need to Contact Forum

  24. Sambit says:

    Those who are facing constant update of emulator and resource not found issue in pubg emulator ..please visit tencent gaming buddy website and go to home and then download emulator from there

    • Nikhil says:

      Thanks for the tip mate 🙂

  25. devendra says:

    how to fix the problem pubg fiel resource not found

    • Nikhil says:

      You need to again download TBG from official site

  26. magesh kumar says:

    brother . i downloaded pubg tencent emulator of 9.8 mb .. from the tencent gaming buddy. i can open it . and its askes to click install. and i gave install but then the app closing and no download starts

    • Nikhil says:

      Can you please provide system specs?

  27. pritam says:

    Can’t download saying that”download failed resources could not be found” can anyone solve this problem

    • Nikhil says:

      Again Download TBG from official site

  28. bartolomeoW says:

    im sorry, my problem here too ‘download failed because the resources could not be found’. n u say ‘This is is a temporary issue will be fixed by Tencent Soon’. if u know, when that prob fixed?

    • Nikhil says:

      There is a Bug, you need to again download TBG from official site

  29. Karurendra says:

    clash of clans Icon not showing properly and when run it it stuck on the loading screen after few minutes saying cannot connect to server please help

    • Nikhil says:

      Don’t know how to fix for COC

  30. Raj kumar Rathor says:

    dear sir,
    my pc in TGB lunch and start PUBG game. now loading and after loading than show black & white screen and close TGB automatic

    • Nikhil says:

      Given system specifications, please.

      • Raj kumar Rathor says:

        system specifications :-
        windows 7 ultimate
        i3 core processor
        4 GB ram
        1 TB Hard disk
        Intel graphic card

  31. ISHAAN says:

    my play games id is not working but facebook is working it stopped suddenly what do i do

    • Nikhil says:

      This post is for issues on TBG emulator. For Android you need to ask help in support forum

  32. jagmeet says:

    sir i installed the setup and it says launch and when i click on it nothing happens there is no icon i downloaded setup exe 5 times but nothing is happening please help

    • Nikhil says:

      Run the setup as Admin

  33. ab says:

    Can’t installing because ( download failed please retry component id 7 error code 15).I’m using psiphon3 is there a solution with out turn of psiphon

  34. andra says:

    my free fire application always exits itself / closes forcefully I don’t know how to fix it please help
    when I entered the game we kept going to the loby not long after the application was forced shut

  35. Tarun Raj says:

    pubg restart after checking update please help.

    • Nikhil says:

      Can you be more specific

  36. samuel says:

    aow_***.exe. doesnt show up

  37. Sufal Kanungo says:

    you haven’t gave solution of error code 1.

  38. Chinmani says:

    My buds emulator downloads the game upto a certain amount (usually 77%?) then goes back to 0%.
    I thought it was that bug in which it didn’t show completion percentage correctly however, in fact in his case it never completes, it always goes to 0% in a loop.
    He tried uninstalling TGB and reinstalling but nothing happened.

  39. Hamza says:

    I’m facing issue of error code: 6

  40. Amey says:

    I am getting an error that unknown file not found can you help me with it ……


    I have installed all drivers and after updating drivers and restarting when I start tecent buddy gaming it again shows error of update your drivers please help

  42. PekaPachuau says:

    It download and installed correctly but when launching Pubg its like”loading Pubg” and at the last moment an error message in Chinese language and exits pubg directly:
    I’m Using WINDOWS 10,8GB RAM,1030 2GB DDR5 GPU.

  43. Yasir Shah says:

    having trouble with login into my play games id it says login failed try again later
    i reinstalled pubg and also play games after a while it happened again.

  44. ANUJ P Vikram says:

    here i am using Tencent Gaming Buddy on My PC but from last 2 days its show PUBG Upgrade…. i update and its how to update on V 0.12 but after staring the emulator game again show update available after update gmae start again its show Update available… many time i update but its not done.. i doenload APK latest PUBG V0.12 and install it but its not running here show downloading resurces not available and game not starte…. i unistall TGB and PUBG completelty and after reboot the pc i am Install again and show same problem.. every time when i start the TGB Emulator its show PUBG Upgrade and update available….. please give me solution

  45. Mohammad Ali says:

    error code how to fix pls tel me this 1 errorcode: 72F05D3952EB2486CE2F15C2139CB72

  46. umar says:

    my game colour has been changed because of capability and its does not started

    • Rehan ali says:

      Hi sir
      When i play the pubg game in laptop. Then i click on facebook so after few second game shutdown & playing

  47. shaheen says:

    not working microphone on free fire gaming on tgb….
    invisible mic and headphone icon…
    how to fix it?

  48. DabsterRules says:

    Hi Nikhil,

    I had to recently uninstall my emulator because it wasn’t upgrading. But now when I tried to install the programme, it just shows the screen frozen at 25percent. It doesn’t even start it is just frozen . (by the way that means the screen where you have 2 options where you get install and browse)

  49. Prabal Das says:

    I have a amd semperon 2650 apu of 1.45 ghz and internal graphics amd radeon hd 8200/r3 the game always lags and freezes fps drop is terrible.Is there anything to do?Please help

  50. Jacob says:

    Hello..i really need help..i tried everything but i still get this “Network error login failed. please check your network settings” when im trying to login into my pubg mobile emulator. i tried scanning reinstall..yet it still remain the same.

  51. Sanjay says:

    I have tried to download brawl stars but it never downloads it says “wait for download” please tell how can i solve it.
    please help

  52. Anees Bhatti says:

    my downloading goes to 100 and is again started from 1 how to solve it

  53. HaraPUBG says:

    Friend of mine has this rare problem. So, he had Tencent Gaming Buddy on his laptop 3-4 months ago and we were playing everyday. One morning, his Tencent Gaming Buddy suddenly disappeared from his PC, while mine wasn’t working. However I somehow fixed my problems & but he cannot install TGB again. He downloads installer, runs the .exe file and nothing happens. Nothing runs in the background, no installer popping up. He tried with running it as administrator, but same thing happens again. We even tried the chinese version but still the installer won’t open. Anyone has fix for this? We are trying to fix this for more than 2 months, so we would appreciate any help. Don’t say to close AppMarket.exe, because there isn’t AppMarket.exe in the TaskManager. Please help, thanks.

  54. toviadomus says:

    update on May 16th got my keys or mouse not working. ctrl does not lock the mouse anymore it’s always unlocked. gestures by mouse works but its irrelevant unless you have a touch screen monitor which defeats the purpose for a PC emulator. Need a fix. resetting layout or updating emulator didn’t help. everything is updated to the latest,

  55. Mr.Yell says:

    I played Mobile Legends on tencent.I can play smoothly but somtimes my monitor screen shutdown while I’m playing. I can hear the sound but I can see only “no signal” on the screen. What’s the problem. Please advice me sir….thank u

  56. Tousif ullah says:

    we have terminated your connection because of a data error with your client.please check your network connection and try again
    I am facing this issue again and again
    I can’t complete a full match because of this error please help

  57. Vishal says:

    i will use pubg emulator i wil copy obb file in obb folder but game shows again pubg error download failed………………..

  58. abdullah says:

    hello sir my pc is not so heavy i have 4gb ram without gra phics card my processor is <> and this emulator shows white screen during the starting of pubg,,and thanks for your service

  59. Sheraz says:

    it shows me error “failed to install APK”…

  60. Deepak says:

    i have just installed from tencent website and after i open the app and click start button then nothing happens no loading nothing . just disappears .

  61. Ranjith says:

    Please help me game loading at 99% cyberhunter need to fix this

  62. Sharukesh Gohan says:

    hey bro, my game crashes after 2 mins suddenly, i did nothing but started as usual, but it crashes to the mobile desktop in tgb, please tell me a fix

  63. M Faris says:

    Fixed Error Code 1. Thank you So Much <3

  64. Alxoo7 says:

    After installation, it does not want to run after I open it. the taskbar icon appears, but after a short while it disappears. What’s wrong? It installed, but can’t open.

    • Nikhil Azza says:

      Manually install it using OBB

  65. waqas says:

    pubg showing white screen then stop working what i do

    • Nikhil Azza says:

      install it manually

  66. Mohammed Farooq says:

    i was playing pubg perfectly yesterday then I had to organize all the stuff in my pc so I the tgb moved it to a different disk . then the game malfunctioned and said couldn’t find the source so I reverted the changes but now when I open the tgb it again started to download its engine .after I download the engine it said no game found go to store and download game . Is there a way using which I can get my game back. (the is still in my pc and I haven’t deleted it I just don’t know where it is)

  67. Aryan says:

    when i open the tencent gaming buddy it shows bug report error and doesnot open.. and when i tried to open the engine directly . then also it shows bug error report… please help…

  68. Endryo George Suphai says:

    the keys is not working , i did the steps of yours but still is not working

  69. lakshya says:

    how to hide TGB from desktop

    • Nikhil Azza says:

      remove the shortcut

      • itsme says:

        lakshya is that even a question? hahahhaha lol

  70. itsme says:

    i have 8 gb ram ,intel 13 processor , radeon rx 470 graphics card , more then 500gb free space in my hdd and why the hell am i lagging is it because of the emulator? even when i set the graphics to the lowest it lags even more ! can you please help me

  71. Jake says:

    it keeps crashing dude ;-;

  72. Nahush Shetty says:

    I have white screen issue, whenever I open with OpenGL+ it crashes

    • Nikhil Azza says:

      Try different Decoder

  73. mustapha says:

    this pubg is such a pain omg…

  74. Bikram jit Ghosh says:

    after starting the game from tgb it usually opens and loads properly but the problem is once its shoes pubg corporation it does not opens at all and i cant able to play at all…can you please suggest some solution for this problem i need to know….thats it|||

  75. Mohsin Abbasi says:

    tencent gaming buddy error report 84D26B9127FEADC86431D204DE7361E4

    do you have a fix for this

  76. Jepoydgreat says:

    Very simple my friend run cmd administrator then type
    netsh winsock reset
    Then restart your pc

  77. jintu baro says:

    hi…my account has been,how can i solve it?

    • Nikhil Azza says:

      You mean PUBG account suspended. You need to wait for some time or contact support.

  78. Anvik Loitonhbam says:

    i used process hacker and the error is working but now i m facing crash issues plus my maps got deleted by itself can u fix this

  79. Rafa says:

    hey, anyone can help me? i’ve already install my TGB and the problem is there are not download button in app market, so i cant install any game at all.. please help, this emulator run smoothly, and there are no problem about my system spesification, just only this problem..

  80. Zaidos says:

    the game runs fine but when i go to the settings (for the tablet emulator)
    the wi-fi is off and when i tuen it on nothing happens and it stays off and i can’t play pubg

  81. riya says:

    I was facing this error from a long time tried your method and it worked ..(Failed to start emulator failed to start the engine error code 1) thank you so much

  82. Vishal Ghodke says:

    I am using windows 10 but Tencent gaming buddy is not installing..

    • Nikhil Azza says:

      Install with Admin Access

  83. kahan says:

    Emulator failed Error Code:5

  84. Samin says:

    I can’t delete the txgameassistant folder
    How do i fix that please help genius!!!

  85. p.s.negi says:

    brother I Need your help.. how could i change language in new tencent engine update

  86. hashim says:

    error occure when ever i start tgb emulator gameloop .

    the device or network connection that the shortcut”gameloop.lnk” refers to unavailable.
    please insure that the disk is properly inserted or the network resouce is available and then try again

  87. nofal says:

    i am having display issues in my tencent emulator
    game starts perfectly but in the background doesn’t shows my character and also when matching starts it shows nothing
    Please help

  88. Junaid says:

    HELP Please! I have got a problem when I switch to OpenGL+ graphics are awesome but in-game textures are not rendering properly. Other options such as direct x, openGL and directx+ working fine but reduces graphics quality.
    I have AMD Radeon 7600M series graphic card.

    • Nikhil Azza says:

      Try any other emulator

  89. police says:

    When im typing in pubg or other games like cyber hunter ,free fire or any other tencent downloaded games i cannot type other languages like hindi chiense etc please fix them
    thank you

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