After updating to Windows 11, some users are reporting that Microsoft Store is not opening. In this guide, I bring you some easy troubleshooting methods to fix the issue of the Microsoft Store not working or opening issues in Windows 11.
Installing and updating the apps on your computer should be done using the Microsoft Store app. It is the most secure way to have any app on your computer.
Some of the common reasons why the Microsoft Store is not opening in Windows 11 can be due to poor internet connectivity, users not signed in to the Microsoft Store, the Microsoft’s store app may have some bugs, or it can be some bug in the current build of Windows 11 OS. Other common reasons for the Microsoft Store not opening in Windows 11 can happen due to incorrect date and time of the computer.
Also, if the Microsoft Store cache has been storing a lot of information, then over time, that will pile up into junk and start consuming memory of the system. This may also interfere with the proper working of the Microsoft Store app. Let us look at the best methods to Fix Microsoft Store App Not Working in Windows 11.
Fix 1. Log in to Your Microsoft Account
Ensure that you are logged into your correct Microsoft account before using the Microsoft Store app. It should be the same email ID using which you have created your Microsoft user account for your computer. If you are not signed in to the Microsoft Store app, it will not open on Windows 11.
If you haven’t signed in yet, to do so, follow the steps below.
- Press Windows + I to open the settings section.
- On the left-hand panel, click on Accounts.
- At the top of the screen, you should see an option to log in case you are not logged in.
Fix 2. Update Windows 11 OS
Microsoft regularly rolls out updates for the Windows OS. Also, the operating system is new. So, there may be some bug in the current build that may require a fix.
Hence, install the latest update whenever it is available.
- Press Windows + I to get to the system settings.
- On the left side panel, click on Windows Update.
- Then click on Check for Update.
- If an update is available and your computer is connected to the internet, the system will automatically install the update.
After restarting the PC, try to access the Microsoft Store.
Fix 3. Are You Connected to the Internet?
Without internet connectivity, you cannot use the Microsoft Store app. You will see a ‘You are not online’ message like the screenshot I have shared below.
So, check your internet connection, try to switch to WiFi, or get help from your ISP.
Fix 4. Set Automatic Time on Windows 11 PC
Microsoft Store may not open if the time and date are all messed up on your computer. It may happen due to some technical snag while your PC was upgrading from Windows 10 to Windows 11.
Instead of manually setting up the time and date, enable the option to automatically update time and date in your computer.
- Open Windows setting by pressing Windows + I.
- On the left side panel, navigate to Time and Language and then click on it.
- Next, click on Date & Time to expand it.
- Besides the option Set the time automatically, click on the toggle to enable this option.
- Restart the PC and now try to open the Microsoft Store app.
Fix 5. Use Native Troubleshooting for Microsoft Store app
There is a dedicated troubleshooting feature for the Microsoft store app as it is an application like any other standalone application in Windows 11.
To use this troubleshooting,
- Press Windows + I key combination to open the Windows 11 settings.
- On the left side column, click on System.
- Next, on the right-hand side, there will be an option Troubleshoot. Click on it.
- Now, click on Other troubleshooters.
- Under other troubleshooters, navigate to Windows store apps. Click on Run.
- At this point, Windows operating system will automatically hunt for the troubles and fix them, after which you should be able to access the Microsoft Windows store app in windows 11.
Fix 6. Clear the Cache of the Microsoft Store app
To get rid of the accumulated junk files, the Microsoft Windows store app cache should be cleared. And to do that,
- Press Windows + R key combinations.
- The Run dialog box will open.
- Type wsreset.exe and hit enter.
- The system will close for a while and after which the Microsoft Windows store will open up. Try to use it, and it should now open normally.
Fix 7. Repair the Microsoft Store app
There is also a tool provided in the window settings to repair the Microsoft store app in case it is not functioning as intended.
- Open Windows settings.
- On the left-hand panel, click on Apps.
- Now on the right side, click on Apps and Features.
- Navigate to the Microsoft store.
- Click on the 3-dot button beside the Microsoft store.
- Select Advanced Options.
- Under Reset, click on the button Repair.
After fixing the Microsoft Store app, it should now work smoothly.
Fix 8. Try to Reset the Microsoft Store app
Along with the repair option, there is also an additional option to reset Microsoft’s store application. Doing this will remove all the existing app data, and you’ll be required to sign in to the Microsoft store once again.
- Press Windows +I to open the settings.
- Click on Apps on the left-hand side panel.
- Click on Apps and features.
- Click the 3-dot button beside the Microsoft store and select Advanced options.
- Now click on Reset.
Sign in to the Microsoft store after the reset process is over. Now, you should be able to access the Microsoft store on Windows 11.
So, if Microsoft’s store app is not opening in Windows 11, then try the troubleshooting methods explained in the guide. It will help you out for sure.
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