Fix- ‘Playback Failed (Check Log Information)’ Error for Kodi

Fix Kodi Add-ons error of Playback Failed or Failed with Error Code for your Computer PC and Android Smartphone asking for check the log for information.

Kodi is the best place for watching TV shows, movies, sports programming, music, live TV, images and much more. But many a time you may face issues with the Kodi app for computer PC and Android. The most common issues with Kodi Add-Ons is ‘Playback Failed’, ‘Failed with Error Code’, ‘One or more items Failed to Play’ or ‘Check log for More Information’.

Today I have come up with some of the best solutions to fix this error code and playback issue on Kodi Add-ons.

Solution 1. Clear Maintenance Cache

If Cache data gets filled up then Kodi can show error codes in streaming and playback. You need to clear cache for smooth streaming.

⇒ Install Raw Maintenance Add-on

  1. Open Kodi and go to Settings.
  2. Under Settings click on the File Manager.
  3. Open Add Source.
  4. Now click on None and Add the URL –

    Add Repository

    Add Repository

  5. Click Done and give the file any name.
  6. Now click on Home button on Kodi.
  7. Again under settings click on setting.
  8. Now Click on Add-ons.
  9. Click on Install from Zip file and locate the zip file.
  10. Now click on maintenance folder and install the zip
  11. Now again under Add-ons click on Install from Repository.
  12. Click & install the RAW Maintenace Kodi Add-on and you are done.

⇒ For Kodi Krypton v 17.1+

  1. Click on Settings Icon and open File Manager.
  2. Here Add source and enter the URL as above.
  3. Now go to home page and click on Add-On and click on box icon at the top.
  4. Here click o install from .zip file, locate the file under maintenance folder and install the
  5. Now click on Install from Repository and click on RAW Maintenace Kodi Add-on.
  6. Open Program Add-ons and install the Raw maintenance. Done

Solution 2. Clear Database Garbage

Many a times database obsolete files may cause the issues. So it’s better to delete the database file on your PC or Android device to fix the problem.

  1. Go to settings of Kodi.
  2. And click on the File Manager.
  3. Now click on Profile directory (Present by default).
  4. Here click on DATABASE.
  5. Under DATABASE look for an option named Addons.db (May contain numbers)
  6. For Android: Long on the Addons.db and simply delete the DB.
  7. For PC: Search for %Appdata in windows and open the Kodi> User Data> DataBase and look for Addons.db file and Delete it.

Solution 3. Tweak the Settings for Device Compatibility

The following method will make the Kodi Settings compatible with device software and hardware thus providing you with the best combination for normal working of the video.

Step 1.

⇒ Installing the Ares Wizard

  1. Click on Settings Icon and open File Manager.
  2. Here Click on Add source and enter the URL  –
  3. Now go back to the home screen and click on Add-Ons and here click on the box icon on the top left.
  4. Here click on Install from the zip file, locate the file and click on it. (Re-install if it fails the first time)
  5. Now click on Install from Repository and click on Ares Project.
  6. Open Program Add-ons and Install the Ares Wizard.

Step 2:

⇒ Using the Ares Wizard

  1. Now again go back to Home Screen.
  2. Click on Program Add-ons and open Ares Wizard.
  3. In AresWizard page click on Tweaks.
  4. Here click on Advanced Settings Wizard.
  5. Click on ‘Next’ option and click on Generate Settings and Apply the settings. A .xml file will be created.
  6. Reboot the Kodi App. The changes will be applied and you will notice a change in buffering of the Kodi streams.

Solution 4. Download Older Version of Kodi

  1. Go to Kodi download page.
  2. Scroll down and click on Older Releases.
  3. Now select your OS. (Use ARM for Android)
  4. Look for the option called Old and click it.
  5. Download an older version. You are Done!

Solution 6. Force Update the Add-on

  1. Go to  the Settings
  2. Open the File Manager.
  3. Locate the issue causing Add-on
  4. Open the Add-ons and Update the file (Update even if it is up-to-date)
  5. The problem will be solved.

Solution 7. Use any VPN services

Many videos may not stream due country restriction. So, it is better to use any VPN service.

  • For Android, you can use Opera VPN, Hola VPN, Master VPN Etc.
  • For PC there are many good VPN services (Have a Google search).

Final Notes: The above methods should surely help you get to fix the Kodi log issues and enjoy the services seamlessly on your device.

To open more options on your Android device you need to long press the file but only a click is required for when you use on laptop PC. I hope the post was helpful, comment below for any of your suggestions, queries.

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53 Responses

  1. Luis Calderon says:

    Solution 2. Clear Database Garbage. Worked for me! Thank you!

  2. Rui says:

    I’ve installed Kodi on my PC and everithing works, the difference between my pc and QNAP was that, after alluc registration, and login on pc it ask me to pair the equipment , an on QNAP doesn’t.

    I tried all the refered solutions, even with Kodi 16 and Kodi 17 and I still have the problem : “Playback failed – One or more items failed to play. Check the log for more information about this message”.

  3. Laura says:

    I too tried all solutions (that i could as a mac user) and still doesnt work 🙁

  4. Phillip Burks says:

    CCloud all of a sudden, WILL NOT PLAY… Why!!!???

  5. davman says:

    Same issue here will only work on pc

  6. Ty says:

    Ccloud playback error but the channel is playing behind error message..when i click ok on error it kicks me off ccloud. Help please

  7. Anti says:

    Oh wow so it must be something with CCloudTV. I’m having the exact same issue. It’s pissing me off

  8. Coco Hulk says:

    Oh wow! I see a lot of people having the same issue with CCloudTV, so it must be something with CCloudTV. I’m having the exact same issue. It’s really annoying me.

  9. Jamal says:

    Has your Ccloud begin to work as of yet ?

  10. Raju says:

    I’m using huawei tv box when i use these metod it just kick me out of kodi why?

  11. Tyson says:

    Followed all your steps, even the “locate the issue” where we have to search FOREVER to find it due to lack of explanation but still it does not work.

  12. LaToy says:

    What about to fix this problem on your tv

  13. Myles says:

    Good post, very informative.

  14. Brian says:

    CCloud down for me as well

  15. Frank says:

    CCloud just doesn’t work anymore.
    Within a month of using it…ccloud doesnt work.
    Before within 2 to 3 seconds, the movie or show would start playing.
    Then I start getting the error message but if I went out of the screen and came back in, it would play..
    Then I start getting error message and show playing behind it, when I try to exit the dialog box, the show stops.
    Now, I just keep getting the error message and no show at all.
    I tried all 4 options, nothing worked.

  16. Nikhil says:

    Here is a video to install cCloud Addon on Kodi XBMC –

  17. Eve says:

    Raw maintenance will not open! Ahhhh…help!!

  18. Marcos says:

    I tried solutions # 2 and # 3 and both did not fix this problem with Ccloud TV…

  19. Bob says:

    Tried everything suggested. cCloud produces only “Check log for information” message when trying access anything. Very disappointed considering I just got my firestick. It is my understanding that cCloud is having issues but others tell me it works perfect for them. I checked the server status, all servers were good except one kodi server. I do hope it begins to work again.

  20. Pissed Off says:

    Are you sure you know what your doing? I tried every step. None of them solved my problem. Step 2 erased all my add ons. Thanks Dickhead.

  21. julie says:

    Y is my freeview box saying playback gailed on everything iv recorded?????

  22. Ugh! says:

    It has to be the newest krypton is not working. I have multiple fire sticks and the only one we have trouble out of it the the most update one.

  23. Muckyduckrulz says:

    Solution 2. Clear Database Garbage worked for us too. You are a star. Thank you!

      • Frank says:

        I moved it to another folder just in case, & good thing too because after reopening Kodi 17.1 it took me to a screen that said “my library was currently empty, enter ‘Files” section & add a media source & configure it. After the source has been added & indexed you will be able to browse your library.”

  24. Erik says:

    Anyone having problems with either 123movies or Yes movies?

  25. Elsa says:

    Hi after I did the following :
    to fix the problem.
    1. Go to settings of Kodi.
    2. And click on the File manager.
    3. Now click on Profile directory (Present by default).
    4. Here click on DATABASE.
    5. Under DATABASE look for an option named Addons.db (May contain numbers)
    6. For Android: Long on the Addons.db and simply delete the DB.
    I unplugged Kodi and replugged it I can’t access any of my programs in Kodi. I got a message I need to install “addons”
    Can you please inform me of what to do? Thanks in advance.

  26. Elsa says:

    After I deleted the addon.db when I clicked on Kodi, I received a message, “my library is empty.” I can’t access any of the program.

  27. Elsa says:

    After I deleted the Addons.db and simply delete the DB. This is the message I received
    “Your library is currently empty. In order to populate it with your personal media, enter “Files”section, add a media source and configure it. After the source has been added and indexed you will be able to browse your library.” Please help me.

  28. Debra says:

    I am using the Amazon Firestick and although I can find the database there is no option to delete?

    Everything was working fine until today wth…

  29. Craig says:

    Using the Amazon jailbreak Fire stick isn’t really worth messing with. It’s to unreliable to watch anything. I’ve tried everything with mine and the only thing I can get to work are some movies and some tv shows that have run on regular tv for years. Waste of time and money. More of a toy for computer geeks.

  30. MR says:

    movierulz error. Check log for more information. I get this error all the time. Tried maintenance tool still no luck. Pls advise

  31. Morris Dentith says:

    Option 2 worked fine for me. Thanks

  32. Doug Herrington says:

    I tried all of your suggestions. None of them worked. Like some other people mentioned, I want to thank you for telling me to delete my .db file. I lost all my addons. I guess that’s one way to stop fretting about the problem. Get rid of the add ons. Lol

  33. Ivory says:

    Im getting a message on the db file that says that file cannot be deleted

  34. adwas says:

    u are stupid your no help I need help with the tv not a stupid computer or phone idiot

  35. Jessica says:

    I need help. Is there a YouTube video on how to do this? Im having a hard time figuring this out.

  36. Brooklyn says:

    there’s nothing in the maintenance file when i go to it

  37. Milty says:

    I think this is an old way of fixing this issue. You can try searching for Hope this helps you guys out.

  38. Mean Gene says:

    Going on over one half year trying to get KODI to work, ONLY the DIY add-on works great

  39. Lynknudson says:

    What a cork of shit this whole Kodi crap has turned out to be.I hope people will be lucky enough to find and read this entire comment forum before wasting their money and more importantly their time on Kodi.DONT DO IT!! It’s not worth the frustration it causes. *failed to flay *wont play movies*have to reset all the time* will be watching a program and suddenly it will cut off* a program will cut off and go to different random program never even picked**too many catagories to pick fdom that dont even work. And on and on and on.

  40. Cacilia says:

    I´m getting ERROR loading error. Contact customer service. Basically can´t play any movie although individual apps for European TV shows work. Wondered if it could be a language thing although I think I remember doing an update, which I probably shouldn´t have done. I was able to watch a Prime Movie before and I get the loading error for that now also. When I input the exact error into Google nothing comes up. Help!

  41. browser antidetect says:

    Appreciate it for this howling post, I am glad I observed this internet site on yahoo.

  42. Kristi says:

    Deleting the database rendered my firestick kodi addon free. Saw that coming. Hahahaha
    You should probably notate that for firestick users that’s a bad idea.

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