Fix- ‘Playback Failed (Check Log Information)’ Error on Kodi Add-ons

Fix Kodi Add-ons error of Playback Failed or Failed with Error Code for your Computer PC and Android Smartphone asking for check the log for information.

Kodi is the best place for watching TV shows, movies, sports programming, music, live TV, images and much more. But many a time you may face issues with the Kodi app for computer PC and Android. The most common issues with Kodi Add-Ons is ‘Playback Failed’, ‘Failed with Error Code’, ‘One or more items Failed to Play’ or ‘Check log for More Information’.

Today I have come up with some of the best solutions to fix this error code and playback issue on Kodi Add-ons.

IPTV KODI – How to Add cCloud IPTV Addon on Kodi Krypton?

Solution 1. Clear Maintenance Cache

If Cache data gets filled up then Kodi can show error codes in streaming and playback. You need to clear cache for smooth streaming.

Install Raw Maintenance Add-on

  1. Open Kodi and go to Settings.
  2. Under Settings click on the File manager.
  3. Open Add Source.
  4. Now click on None and Add the URL –

    Add Repository

    Add Repository

  5. Click Done and give the file any name.
  6. Now click on Home button on Kodi.
  7. Again under settings click on setting.
  8. Now Click on Add-ons.
  9. Click on Install from Zip file and locate the zip file.
  10. Now click on maintenance folder and install the zip
  11. Now again under Add-ons click on Install from Repository.
  12. Click & install the RAW Maintenace Kodi Add-on and you are done.

For Kodi Krypton v 17.1

  1. Click on Settings Icon and open File Manager.
  2. Here Add source and enter the URL as above.
  3. Now go to home page and click on Add-On and click on box icon on the top.
  4. Here click o install from .zip file, locate the file under maintenance folder and install the
  5. Now click on Install from Repository and click on RAW Maintenace Kodi Add-on.
  6. Open Program Add-ons and install the Raw maintenance. Done!

Clear Kodi Cache

  1. Once you have successfully installed the Raw Add-on.
  2. Go to home page of Kodi.
  3. Click on Program and open the Raw Maintenance.
  4. Under Raw Maintenance clear the Cache Purge Packages.

Solution 2. Clear Database Garbage.

Many a times database obsolete files may cause the issues. So it’s better to delete the database file on your PC or Android device to fix the problem.

  1. Go to settings of Kodi.
  2. And click on the File manager.
  3. Now click on Profile directory (Present by default).
  4. Here click on DATABASE.
  5. Under DATABASE look for an option named Addons.db (May contain numbers)
  6. For Android: Long on the Addons.db and simply delete the DB.
  7. For PC: Search for %Appdata in windows and open the Kodi> User Data> DataBase and look for Addons.db file and Delete it.

Solution 3. Force Update the Add-on

  1. Go to  the Settings
  2. Open the File Manager.
  3. Locate the issue causing Add-on
  4. Open the Add-ons and update the file (Update even if it is up-to-date)
  5. The problem will be solved.

Solution 4. Use any VPN services

Many videos may not stream due country restriction. So, it is better to use any VPN service.

  • For Android, you can use Opera VPN.
  • For PC there are many good VPN services (Have a Google search).

Final Notes: To open more options on your Android device you need to long press the file but only a click is required for when you use on laptop PC. I hope the post was helpful, comment below for any of your suggestions, queries.

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24 Responses

  1. Luis Calderon says:

    Solution 2. Clear Database Garbage. Worked for me! Thank you!

  2. Rui says:

    I’ve installed Kodi on my PC and everithing works, the difference between my pc and QNAP was that, after alluc registration, and login on pc it ask me to pair the equipment , an on QNAP doesn’t.

    I tried all the refered solutions, even with Kodi 16 and Kodi 17 and I still have the problem : “Playback failed – One or more items failed to play. Check the log for more information about this message”.

  3. Laura says:

    I too tried all solutions (that i could as a mac user) and still doesnt work 🙁

  4. Phillip Burks says:

    CCloud all of a sudden, WILL NOT PLAY… Why!!!???

  5. davman says:

    Same issue here will only work on pc

  6. Ty says:

    Ccloud playback error but the channel is playing behind error message..when i click ok on error it kicks me off ccloud. Help please

  7. Anti says:

    Oh wow so it must be something with CCloudTV. I’m having the exact same issue. It’s pissing me off

  8. Coco Hulk says:

    Oh wow! I see a lot of people having the same issue with CCloudTV, so it must be something with CCloudTV. I’m having the exact same issue. It’s really annoying me.

  9. Jamal says:

    Has your Ccloud begin to work as of yet ?

  10. Raju says:

    I’m using huawei tv box when i use these metod it just kick me out of kodi why?

  11. Tyson says:

    Followed all your steps, even the “locate the issue” where we have to search FOREVER to find it due to lack of explanation but still it does not work.

  12. LaToy says:

    What about to fix this problem on your tv

  13. Myles says:

    Good post, very informative.

  14. Brian says:

    CCloud down for me as well

  15. Frank says:

    CCloud just doesn’t work anymore.
    Within a month of using it…ccloud doesnt work.
    Before within 2 to 3 seconds, the movie or show would start playing.
    Then I start getting the error message but if I went out of the screen and came back in, it would play..
    Then I start getting error message and show playing behind it, when I try to exit the dialog box, the show stops.
    Now, I just keep getting the error message and no show at all.
    I tried all 4 options, nothing worked.

  16. Nikhil says:

    Here is a video to install cCloud Addon on Kodi XBMC –

  17. Eve says:

    Raw maintenance will not open! Ahhhh…help!!

  18. George says:

    I tried everything but nothing. I cant play popcornflix. Please, any help?

  19. Marcos says:

    I tried solutions # 2 and # 3 and both did not fix this problem with Ccloud TV…

  20. Bob says:

    Tried everything suggested. cCloud produces only “Check log for information” message when trying access anything. Very disappointed considering I just got my firestick. It is my understanding that cCloud is having issues but others tell me it works perfect for them. I checked the server status, all servers were good except one kodi server. I do hope it begins to work again.

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