Fix Fingerprint Scanner Errors for All the OnePlus Devices

Fix all the OnePlus fingerprint scanner erros like not working, registration issues, hardware or software problems with the best solutions below.

OnePlus devices are some of the more popular and most powerful phones running on Android OS. The craze for the OnePlus devices is huge with many even comparing it to the iOS devices in terms of popularity. A new OnePlus launch is always surrounded by grapevines with experts predicting all new features and upgrades from the previous version. Whether the phone is trusted or powerful, being an electronic software product it generally prone to many kinds of software or sensor glitches.

The Fingerprint acts as a tough layer of security for the device as it uses the biometrics of the finger to detect the original users of the phone. Sensor errors are common on Android phones which generally happen due to storage, 3rd part app or software issues.

One of the most common issue with OnePlus Devices is with its fingerprint sensor. Many times Fingerprint sensor may not detect the finger, not work or couldn’t recognize. Today in this post I will tell you all possible solutions to fix the issue of Fingerprint Reader errors for Your OnePlus 2, OP 3, 3T, OnePlus 5, 5T and OP 6. With the fix below you can resolve any possible issues on Sensor due to storage, battery or software.

How to Fix all the OnePlus FingerPrint Issues?

Note: I believe you have rebooted the device to check the issue is resolved. If you have not done that yet then I recommend you to first power OFF the device for 15 seconds and then turn it ON. If the problem is not solved then proceed with the solution below.

Solution 1. Fingerprint Hardware Not Available or Ready

Step 1. Dial *#808# and go to the fingerprint test. And do a fingerprint autotest.

Step 2. If the test is passed, the hardware is working fine but the software is not able to detect it.

Step 3. Reboot your device in safe mode and check for sensor functioning.

Step 4. If the fingerprint is working good in safe mode then any App is causing the issue.

Step 5. Look for the 3rd party Apps which ask for fingerprint permissions and uninstall them.

Step 6. You can also clear the Cache of the OnePlus Phone.

Fingerprint Authentication

Fingerprint Authentication

Solution 2. Fingerprint Registration Error

Step 1. Go to Setting → App and select Show system app.

Step 2. Here force stop com.fingerprints.serviceext

Step 3. Now Reboot in Safe mode.

  • To reboot in safe mode, long press Power Button on the side of the phone.
  • When you see Power OFF option on screen long press on Power Off option.
  • You will see Reboot in SafeMode, tap yes.

Step 4. Once in safemode again register your fingerprint. Done!

Solution 3. Switch to Guest User

  • Pull down the notification bar and here tap on the user account (right top). Switch to the Guest user, you can also find the option under Android Settings.
  • Try to add the fingerprint.
  • If the solution works, switch back to your normal user account and clear the internal storage and add a new fingerprint. Done!

Solution 4. Clear OnePlus Cache

The following steps may vary slightly. Read the screen instructions carefully.

Step 1. Turn off your phone

Step 2. Now, to get into recovery menu. Press Volume Down + Power Button until you get into recovery menu.

Step 3. Select Wipe Data and Cache option and then select Wipe Cache option.

Step 4. Tap Yes, option when asked to confirm.

Step 5. Reboot your phone.

Solution 5. Try a Workaround

Just change the Pattern to Pin and add the fingerprint. When asked to press Next on screen, Do Not Press Next! Put your finger on the scanner instead, and it will progress to the next page and follow the instruction until complete. The fingerprint should work fine.

Solution 6. Wide the Data from Recovery Mode

If none of the above works then resort to resetting the device. I recommend you to reset the device from the recovery mode.

Step 1. Turn off your phone

Step 2. Now, to get into recovery menu. Press Volume Down + Power Button until you get into recovery menu.

Step 3. Select Wipe Data and Cache option and then choose Wipe Data and Cache.

OnePlus Clear Cache and Data

OnePlus Clear Cache and Data

Step 4. Select Yes to confirm.

Step 5. Reboot your phone.

Conclusion: With the solutions above you can fix almost all the software issues with your OnePlus Mobiles Fingerprint Sensor.

If you are still facing any issue I request you to post the problem in the comment section below. You can even contact get help forum of OnePlus. I hope the post was helpful.

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Nikhil
Android Lover & Tech Enthusiast

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