How to Fix WhatsApp for PC Video Call Not Working?

Is Video Call Not Loading or Not Opening on Windows PC. Here are the Best Methods to Fix WhatsApp Desktop Video Call Not Working on PC.

In this guide, I have detailed tips regarding how to fix if WhatsApp for a PC video call is not working. WhatsApp is available for computers which mirrors the interface on the phone. If you predominantly work using a computer, then switching to your phone to attend to WhatsApp messages can be time-consuming. So, it’s wise to use WhatsApp for PC, and thousands of users prefer that.

Most of the features on WhatsApp mobile are available on the Windows PC version as well. This includes the video calling facility. Some users often report that they are not able to do video calls. I have explained some common reasons why the issue happens. These days people depend a lot on video calls for their studies, official work, and personal meeting. So, not getting to use the feature hampers their undesirable work.

Reasons Why WhatsApp Desktop Video Call Not Working

  • The network is not stable; hence you cannot place a video call.
  • There may be some bug in the WhatsApp for the PC version you are using.
  • WhatsApp may not have permission to use the microphone and camera.
  • The Windows OS version installed on your Windows 11, 10, 8 PC may be buggy, due to which the video call feature on WhatsApp may not be working.

1. Restart Your PC

A simple fix that works for most users is restarting the PC.

  1. Press on the Windows key.
  2. Then the search console will open up.
  3. Click the Power icon.
  4. Then from the menu, select Restart.
    restarting Windows 11

After rebooting the computer, open WhatsApp and check if you can use the video call feature.

2. Update your Computer Windows OS

While I have often faced issues with WhatsApp video call on the computer, it is never really linked with a buggy system build. Still, you can update the computer to the latest version of Windows OS. Even some users have reported that upgrading the system version on their Windows PC has fixed the WhatsApp for PC video call issues.

  1. Press Windows + I to open the Settings.
  2. Then, click on Windows Update.
    click on Windows update
  3. Next, click on Check for Updates.
    check for updates
  4. If the update is available, it will show up, and you have to click on Download Now to initiate the update download and installation process.
    download windows 11 update

3. Update WhatsApp for PC to a Latest Build

You can also try to update the WhatsApp version that you are using on your PC. You can do that from the Microsoft Store.

  1. Open Microsoft Store app.
  2. Then tap on Library.
    open Microsoft Store library
  3. Check if any update is available for WhatsApp for PC.
  4. Download the update.
    update WhatsApp for PC from Microsoft Store

After upgrading to the latest version of WhatsApp, the video call issue can be fixed for sure.

4. Check and Fix Network Connectivity

Disrupted internet connectivity is a significant reason why WhatsApp for PC video calls doesn’t work. So, you can try to manually reset the network at your place or take help from your ISP. Alternatively, you can switch to another network to place your video call on WhatsApp for PC.

Otherwise, you can use the internet troubleshooter for the Windows OS.

  1. In the Windows search, type Troubleshoot Settings.
  2. Click Open.
    open troubleshoot settings
  3. Then click on Other Troubleshooters.
    click on other troubleshooters
  4. Next, click on Run, which is beside the option Internet Connections.
    run troubleshooter to fix WiFi on Windows 11

Additionally, you have to ensure that you are using the PC and mobile on the same WiFi network. WhatsApp for PC depends on the same network as the smartphone to run.

5. Reinstall WhatsApp for PC

Try to uninstall WhatsApp on your PC and reinstall it again. This fix has often worked for most WhatsApp users.

  1. Bring up the search icon on the taskbar.
  2. Search for WhatsApp.
  3. When WhatsApp shows up in the search result, click Uninstall from the menu.
    uninstall WhatsApp
  4. Search in the Google for WhatsApp for Windows.
  5. Download and install the latest version of WhatsApp for PC.
    download WhatsApp for Windows

6. Reset WhatsApp

Here are the steps to reset WhatsApp for PC. This will remove the WhatsApp data entirely from your computer. It is an efficient method that has reportedly fixed the issue when you cannot do video calls on WhatsApp.

  1. Open the Windows settings section by pressing Windows + I keys.
  2. Next, click on the option Apps on the left side panel.
  3. Then click on App & Features.
    open windows apps features
  4. You will see the list of installed apps on your computer.
  5. Navigate to WhatsApp.
  6. Click on the corresponding 3-dot button beside WhatsApp.
    WhatsApp settings
  7. Select Advanced options from the menu.
  8. Next, scroll to Reset and click on it.
    reset WhatsApp
  9. Post the reset, launch WhatsApp PC and try to do a video call. It should work.

7. Enable Microphone and Camera access for WhatsApp

You have to ensure that the computer web camera and microphone are enabled for WhatsApp. To do that,

  1. Press Windows + I to open the Settings page.
  2. Then click on Privacy & Security tab on the left-hand panel.
  3. Navigate to App permission and click on Microphone.
    microphone permission
  4. Click on the switch beside Microphone Access to enable it.
    enable Microphone access
  5. Again go back to the Privacy & Security section.
  6. Now, scroll to Camera, which is under the App Permission section.
    camera permission
  7. Click on the switch beside Camera Access to enable it.
    enable camera acess Windows OS

So, follow these troubleshooting tips if WhatsApp for PC video call feature is not working. The issue should get fixed positively.

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Swayam Prakash
Swayam is a professional content creator with 6-years of experience in conceptualizing, creating, and managing tech-based content for notable online publishing firms. At DigitBin, he creates quality-rich and simple content related to Windows OS, Android, iOS, social media, cloud computing, and other general consumer technology. Contact Me on Linkedin

5 Responses

  1. naveen kapoor says:

    all set but video call icon not showing on my whatsapp web

    • Nikhil Azza says:

      WhatsApp Web Not support Calls, Download WhatsApp for PC.

  2. kim says:

    still yet my whatsap video is not working on my pc

  3. Fatema Hossen Limi says:

    why the other person can’t see me in whats app video call through laptop .I give the app permission yet they can’t see me

    • Nikhil Azza says:

      Update WhatsApp Desktop App and close all other apps that have access to your camera

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